Return and Refund Policy

Effective Date: This Return and Refund Policy was last updated and is effective as of the date indicated at the bottom of this page.

This Return and Refund Policy ("Policy") describes in detail the terms and conditions under which Craxylonhrex ("we," "us," "our," or "Craxylonhrex") handles cancellations, rescheduling, refunds, and related matters for our space organizing and decluttering services. Our business is located at 20 Frances Ave, Norwalk, CT 06854, United States.

Please read this Policy carefully before booking our Room Declutter ($95), Home Organizing ($175), Move-In Organizing ($225), or any other services. By booking our services, you agree to be bound by this Policy. If you have any questions, please contact us before making a booking.

1. Nature of Our Services

Craxylonhrex provides professional space organizing and decluttering services. These services are performed in person at your location and involve labor, expertise, and time. Our services include but are not limited to:

• Room decluttering: One-room organizing and decluttering for bedrooms, offices, closets, or other spaces.
• Home organizing: Full home assessment and organizing plans for multiple rooms with custom storage solutions.
• Move-in organizing: Assistance with unpacking, organizing, and setting up systems in newly moved-in spaces.

Unlike physical products, services are consumed at the time of delivery and cannot be "returned" in the traditional sense. You cannot send back a decluttering session or organizing consultation. This Policy outlines how we handle service cancellations, no-shows, rescheduling, refunds, credits, and disputes. Our goal is to be fair and transparent while also protecting our business and honoring the time and expertise we invest in each project.

2. Cancellation by Client

We understand that plans change and unexpected circumstances arise. If you need to cancel or reschedule your organizing or decluttering session, please contact us as soon as possible.

Rescheduling

Cancellations or rescheduling requests made at least forty-eight (48) hours before your scheduled appointment may be rescheduled to a new date at no additional charge, subject to availability. We will work with you to find a mutually convenient alternative date and time. You may reschedule once without penalty; additional rescheduling may be subject to availability and, at our discretion, a rescheduling fee.

Late Cancellations

Cancellations or rescheduling requests made less than forty-eight (48) hours before your scheduled appointment may result in a cancellation fee of fifty percent (50%) of the service price. This fee compensates us for the time we reserved for your appointment and the opportunity cost of turning away other potential clients. The remaining fifty percent (50%) may be applied as a credit toward a future session if you reschedule within thirty (30) days, subject to our discretion.

No-Shows

If you fail to be present at the scheduled time and location without prior notice ("no-show"), you will be charged the full service price. We reserve the right to require prepayment for future bookings from clients who have previously no-showed. We recommend confirming your appointment the day before to avoid any misunderstanding. If you are running late, please contact us as soon as possible; we will do our best to accommodate you, but we may need to shorten the session or reschedule depending on our schedule.

3. Cancellation by Craxylonhrex

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances beyond our control, including but not limited to:

• Severe weather, natural disasters, or other acts of nature.
• Illness, injury, or emergency affecting our team members.
• Unforeseen personal or family emergencies.
• Unsafe or inaccessible conditions at your property.
• Failure to disclose material information (e.g., hazards, accessibility issues) that affects our ability to perform the services.

If we cancel your appointment, we will notify you as soon as possible and offer to reschedule at your convenience or provide a full refund of any prepaid amount. We are committed to honoring our commitments and will make every reasonable effort to avoid cancellations on our end. We will not cancel without good cause.

4. Refund Policy

Refunds are considered on a case-by-case basis. We take your satisfaction seriously and will work with you to address any legitimate concerns. The following guidelines apply:

When Refunds May Be Granted

We may grant a full or partial refund in the following circumstances:

• We cancelled your appointment: If we cancel your appointment for any reason, you are entitled to a full refund of any prepaid amount, or you may choose to reschedule at no additional charge.
• We failed to provide the agreed-upon services: If we did not deliver the services as agreed (e.g., we did not show up, we provided substantially less than agreed, or we materially breached our obligations), we will refund the appropriate amount.
• Significant error or breach: If a significant error or breach of our service standards occurred (e.g., damage to your property due to our negligence, which is covered separately by our insurance), we will work with you to make it right, which may include a refund.
• Duplicate charge or billing error: If you were charged in error or charged twice, we will refund the duplicate or erroneous charge.

When Refunds Are Generally Not Provided

Refunds are generally not provided in the following circumstances:

• Services were performed as agreed, but your expectations were not met (e.g., you expected a different outcome or level of organization).
• You simply changed your mind after the session.
• You cancelled with less than 48 hours notice (in which case our cancellation fee applies).
• You no-showed (in which case the full service price applies).
• You are dissatisfied with decisions you made regarding your belongings (e.g., items you chose to donate or discard).

Refund Process

If you believe you are entitled to a refund, please contact us within seven (7) days of your session (or within seven (7) days of the scheduled session if we cancelled). Describe the circumstances and the basis for your refund request. We will review your request and respond within five (5) business days. If we approve a refund, it will be processed within fourteen (14) business days using the original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

5. Partial Refunds and Credits

In some cases, we may offer a partial refund or credit toward a future service instead of a full refund. For example:

• If a session was cut short due to circumstances on either side (e.g., you needed to leave early, we had an emergency), we may prorate the fee or offer a credit for the remaining time.
• If you are dissatisfied but we believe we provided substantial value, we may offer a partial refund or credit as a gesture of goodwill.
• If you cancelled with less than 48 hours notice but had a legitimate emergency, we may offer a partial credit at our discretion.

Credits must be used within twelve (12) months of the date issued and are non-transferable. Credits cannot be exchanged for cash. If the credit is not used within the specified period, it will expire.

6. Payment Terms

Payment is typically due at the time of service unless otherwise agreed at booking. For larger projects such as full home organizing or move-in organizing, we may require a deposit to secure your appointment.

Deposits

Deposits are non-refundable if you cancel within forty-eight (48) hours of your appointment or no-show. Deposits may be applied to a rescheduled session if you cancel with at least forty-eight (48) hours notice. Deposits typically range from twenty-five percent (25%) to fifty percent (50%) of the total service price, depending on the project.

Payment Methods

We accept payment by credit card, debit card, or other methods as specified at the time of booking. Refunds will be processed to the original payment method whenever possible.

7. Disputes and Resolution

If you have a dispute regarding a charge, our services, or this Policy, please contact us first so we can attempt to resolve the matter. We are committed to fair and transparent business practices and will work in good faith to address your concerns. Most disputes can be resolved through direct communication.

If we cannot reach a resolution, you may pursue any remedies available under applicable law. If you paid by credit card, you may also contact your card issuer to dispute the charge in accordance with their dispute resolution process. We will cooperate with any reasonable investigation.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page at craxylonhrex.world with an updated "Effective Date" at the top. Your continued use of our services after such changes constitutes your acceptance of the updated policy. For bookings made before a policy change, the policy in effect at the time of booking may apply, unless the new policy is more favorable to you, in which case we may apply the new policy.

9. Contact Us

For questions about cancellations, rescheduling, refunds, credits, or this Return and Refund Policy, please contact Craxylonhrex:

Address: 20 Frances Ave, Norwalk, CT 06854, United States

Phone: +1 860 716 0046

managers@craxylonhrex.world

We will respond to your inquiry as promptly as possible, typically within one (1) to two (2) business days.